Terms & Conditions
Bookings & payment
Early bookings are advised and are best made by using a book now button, sending a booking request or by calling our Freephone number in NZ: 0800 RIVERS (0800 748 377). We may require your credit card details for reservations. We accept cash, EFTPOS, Visa & Mastercard. Call for our current prices and availability. Family and group concessions available.
Wet suits, thermal tops, spray jackets, buoyancy aids, booties and helmets. We also supply extra thick thermal wear for the cooler months. For most trips all you need to bring is swim wear, a towel and sunscreen. For your comfort we suggest you bring your own sneakers or sandals in warmer weather. We have photographers out with the majority of our trips and you get to take home these home for free!
If you have a special requirement talk to us and we may be able to work something for you.
Ultimate Descents New Zealand have an excellent safety record and our guides are qualified professionals, trained in first aid and river rescue. Ultimate Descents New Zealand are members of the New Zealand Rafting Association and meet or exceed their standards.
Ultimate Descents New Zealand complies with The Maritime New Zealand rules and regulations set out in rule Part 81 in New Zealand Maritime law.
Rafting contains an element of risk. Ultimate Descents New Zealand cannot absolutely guarantee participants’ safety. Ultimate Descents New Zealand reserves the right to amend trips if necessary.
To confirm your reservation, full payment, voucher or credit card details must be received by Ultimate Descents New Zealand when a booking is made. Full payment is taken before departure of your tour when you sign in with us.
TERMS & CONDITIONS
Cancellation and Refund Policy : Ultimate Descents New Zealand understands that travel plans vary due to illness, accident or people simply changing their minds. In turn, we ask our clients to understand that we may have turned away a number of keen people for those reserved places. We may also have committed expenses for food, staff, transport or accommodation. We will have incurred expense in processing the enquiry and bookings. Finally, we have learned to respect the rivers and the New Zealand weather, and not to take unnecessary risks.
HALF DAY, FULL DAY TRIPS, WILDERNESS AND HELI RAFTING TOURS:
No-shows and Client Cancellation : within 48 hours of time of departure will incur a 50% cancellation fee. However cancellation by client within 24 hours of day of departure “NO REFUND WILL BE MADE”. This may be taken from your credit card details you have provided on your booking confirmation.
For cancellations outside of the 48 hour time frame no charge is taken.
PLEASE NOTE THAT IN THE EVENT OF A NO-SHOW FULL PAYMENT WILL BE CHARGED!
Cancellation by Ultimate Descents New Zealand Ltd: If our policy is not to raft, fly or start a tour if we consider that the weather and or river conditions are unsafe for your group. This is our decision. In this situation we give a refund in full or take no payment.